Unjustified legal threat 8 months after cancellation for 2 month ago account!
I have received an e-mail from a debt collection company that failed to do their homework properly before falsely threatening legal action against me from MTN for an account that is overdue 2 months now. Therefore this account will be from January/February 2016, correct? I forwarded the confirmation e-mail I received from MTN that they received my 1 month notice (that was also sent 12 months previously already, stating I would end the contract after 2 years on due date for renewal) & MTN stated in this e-mail both my numbers is permanently cancelled on 10/09/2015 that they only sent to me on 09/09/2015. This was not the end of contract date that MTN chose to end earlier as well as my reoccurring data was simply just lost that I paid for. I got a new Vodacom number that was used since cancellation of both the other numbers & these sim's destroyed due to my numerous monthly complaints for 2 years of poor ********* service received from them that I would never use MTN services again. Why would there now suddenly be an account of 2 months ago outstanding but no account since 20/09/2015? So who did MTN give my old number now to? This is once again a serious warning to people NOT to have any contract with MTN.
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Log a new Complaint
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Log a new Complaint
