Unjustified Contracts Suspension

My contract was ending in October and I called to cancel it end of November. There was no cancelation fee at that time. In December I saw a new deal I was interested in and because on the MTN website it said I can still upgrade the number I app**** for an upgrade and it was approved and the phone delivered. Only to find out I owe R4700 now in January when I tried to pay my account.

I have been calling, sending emails and requesting recording of me agreeing to that amount and a recording of me also requesting the new upgrade to be canceled after I took it, which I never did. I was told because I first requested a cancelation and then app**** later for an upgrade the cancelation doesn't happen same day it is activated after 28 days. I must pay the fee or my account will be suspended and they cannot help me because they don't know who did the upgrade.

I have been asking that MTN reopen the contract because I did not request it to be canceled after my upgrade was approved. Now I am being made to run around looking for solutions on something I did not cause. If it is wrong for me to change my mind and apply an upgrade on a number that said I can still upgrade on their website because I might want to keep that number. Then your systems should pick this up flag it to prevent your agent from upgrading the contract.

Now I am being punished for upgrading and all my other contracts suspended. I cannot make calls and my home wifi is not working. I made a payment for my other contracts and I payed more even accommodating my new contract that was canceled without my knowledge.

I am now exhausted from being made tonrun around like a fool. Everyday it is a different person asking me the same question what they can help me with. I have been explaining this situation almost everyday and when reply to my last email asking for progress. I get a new person assisting that I have to start all over explaining what is happening and no one seems to have an urgency to assist me. As long as it is not their lives being messed up MTN doesn't care because I am just one insignificant customer that means nothing to them.