Unjustifiable Rates
MTN, are you such a greedy capitalist giant that even after you've ***** the Nigerian customers and been fined R5billion for that, you continue to **** local customers by charging R300 per Mb of data while travelling abroad?!! I have been a contracted customer for 18 years with MTN, but loyalty appears to mean nothing to you! Your SMS's sent to me repeatedly while overseas cost R5 each to receive and they say \please note roaming rates are higher"Duh! We expect it"
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MTN South Africa's replyOfficial
19 Nov 2015, 10:11Hello BrettSkii,
We are truly sorry for any inconvenience caused.
Kindly note that all our roaming rates are set accordingly with the rates of the particular network provider in the country/city.
Also note that technology has also now evolved handsets have become more sophisticated and allows you to use multiple services (calls & data) at the same time, faster connectivity uses up more data/volume and most websites provide data rich content (HD videos & page make-ups).
Please use the link below for more information around our rates and international roaming rates:
https://www.mtn.co.za/everyday_services/RoamingInternational/Pages/overview.aspx
http://www.mtnblog.co.za/2015-rate-changes/
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
Kindly note that all our roaming rates are set accordingly with the rates of the particular network provider in the country/city.
Also note that technology has also now evolved handsets have become more sophisticated and allows you to use multiple services (calls & data) at the same time, faster connectivity uses up more data/volume and most websites provide data rich content (HD videos & page make-ups).
Please use the link below for more information around our rates and international roaming rates:
https://www.mtn.co.za/everyday_services/RoamingInternational/Pages/overview.aspx
http://www.mtnblog.co.za/2015-rate-changes/
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply19 Nov 2015, 10:11
Official
Hello BrettSkii,
We are truly sorry for any inconvenience caused.
Kindly note that all our roaming rates are set accordingly with the rates of the particular network provider in the country/city.
Also note that technology has also now evolved handsets have become more sophisticated and allows you to use multiple services (calls & data) at the same time, faster connectivity uses up more data/volume and most websites provide data rich content (HD videos & page make-ups).
Please use the link below for more information around our rates and international roaming rates:
https://www.mtn.co.za/everyday_services/RoamingInternational/Pages/overview.aspx
http://www.mtnblog.co.za/2015-rate-changes/
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
Kindly note that all our roaming rates are set accordingly with the rates of the particular network provider in the country/city.
Also note that technology has also now evolved handsets have become more sophisticated and allows you to use multiple services (calls & data) at the same time, faster connectivity uses up more data/volume and most websites provide data rich content (HD videos & page make-ups).
Please use the link below for more information around our rates and international roaming rates:
https://www.mtn.co.za/everyday_services/RoamingInternational/Pages/overview.aspx
http://www.mtnblog.co.za/2015-rate-changes/
Regards
Tim
MTN Complaints Management Team: REQ:***