Unjust Forfeiture of Data After Contract cancelation

1. I had a 2 year contract with Mtn, which I terminated on 23 October 2025. 2. On 14 November, whilst still under contract, I purchased an 80GB data bundle. 3. I also have airtime purchased long ago which remains in my account with no issue. 4. On 18 November, today, I received an email notifying me that my account has been converted to prepaid and the 80GB I purchased on 14 November has been forfeited. 5. I phoned customer care around 11:15am and Spoke to Nikeziwe who claims " anything done whilst under contract is a contract benefit" This information was never disclosed to me at any point during my contract or upon termination.

As per Treating Customer Fairly principles (TCF) and Consumer Protection Act, this is unfair, inconsistent and unacceptable. If airtime purchased months ago is retained, there is no justification for forfeiting data purchased whilst under contract. This selective treatment of services I paid for is misleading, deceptive and has caused me significant inconvenience.