pS
peter S
1 reviews | Active since Feb 2015
21 Apr 2015, 11:44
uninformed staff
this is now a month of struggling, first they tell me your account is suspended for overuse, that i'm pretty sure i did not do, anyway i call in and they say we'll send you the itemised bill within 5 days, 6 days later i call and they say they will send it within 48 hours, i call 72 hours later and they they say they cannot send the bill i have to wait till the 20th, i call this morning the 21st and they tell me it's not ready yet they will send it in the next 48hours, and he expects me to believe him. Obviously none of the people at MTN i talked to know what they are doing. THIS SCARES ME because these uneducated people are handling my bill, the bill that they are over charging me, LITERALLY, 20 TIMES my normal monthly amount.
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MTN South Africa's replyOfficial
04 May 2015, 08:57Hello petersmith014,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that the URL report was emailed on the 24th of April 2015. A credit amounting to R4257.35 including VAT was passed on the 30th of April 2015 for data charges for the invoice dated 2015-04-20.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that the URL report was emailed on the 24th of April 2015. A credit amounting to R4257.35 including VAT was passed on the 30th of April 2015 for data charges for the invoice dated 2015-04-20.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply04 May 2015, 08:57
Official
Hello petersmith014,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that the URL report was emailed on the 24th of April 2015. A credit amounting to R4257.35 including VAT was passed on the 30th of April 2015 for data charges for the invoice dated 2015-04-20.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that the URL report was emailed on the 24th of April 2015. A credit amounting to R4257.35 including VAT was passed on the 30th of April 2015 for data charges for the invoice dated 2015-04-20.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,