AK
Ann K
1 reviews | Active since Aug 2014
16 Nov 2015, 16:16
Uninformed Services on Data Bundles
I have a cellphone contract and a modem sim card contract with MTN, I use a lot of data & purchase extra data online. MTN kept sending SMS's telling me I have run out of my Fortnightly data bundle so I kept on buying extra data. However, they keep billing my account for the data I am using. My data balance shows I have SIX GIG data available. This past month I have bought 8 GIG. I was advised to write an email to MTN stating the dates I had bought bundles but to date no reply from MTN. I have also phoned MTN several times and then a few days back I was told that the Fortnightly GIG i have been buying I can only use after MIDNIGHT!!!! This is NOT reflected when buying data online as MTN only shows a pop up asking, How much Mg, a Fortnightly bundle, Monthly bundle or More. Within seconds a SMS is sent to my phone then saying,1 Gig Fortnightly bundle purchased successful and activated. NEVER EVER DID & DOES MTN SAY IT CAN ONLY BE USED AFTER MIDNIGHT! I had requested a refund for the 6 Gig as who on earth uses data after midnight! Or then, to reverse the data to daytime usage. This was refused. I want this rectified as MTN misinforms customers which I find **********. <br> <br>
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MTN South Africa's replyOfficial
17 Nov 2015, 15:22Hello Ann Klue,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused.
Kindly note that on the Night express bundles (can only be used between 12:00am and 06:00am) we only have Two types, the 1 Day 1GB bundle for R10 then we have 30 days 1GB bundle which is R59.
To check for your detailed data balance please dial *141*# OK, select on Balance then on Data. You will be able to see if the bundle you have is a Night Express bundle or Fortnighty bundle.
On the Fortnighty bundles (Two weeks) we only have 1G once off bundle which is a normal volume bundle that can be used during the day as well. We do not have a Fortnighty Night Express bundle at all.
We regretfully notify you that we are unable to convert the Night Express bundle into a Volume bundle as our systems do not have such an option, we are also unable to credit you for the amount you bought the bundle with.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused.
Kindly note that on the Night express bundles (can only be used between 12:00am and 06:00am) we only have Two types, the 1 Day 1GB bundle for R10 then we have 30 days 1GB bundle which is R59.
To check for your detailed data balance please dial *141*# OK, select on Balance then on Data. You will be able to see if the bundle you have is a Night Express bundle or Fortnighty bundle.
On the Fortnighty bundles (Two weeks) we only have 1G once off bundle which is a normal volume bundle that can be used during the day as well. We do not have a Fortnighty Night Express bundle at all.
We regretfully notify you that we are unable to convert the Night Express bundle into a Volume bundle as our systems do not have such an option, we are also unable to credit you for the amount you bought the bundle with.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,
MTN South Africa's reply17 Nov 2015, 15:22
Official
Hello Ann Klue,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused.
Kindly note that on the Night express bundles (can only be used between 12:00am and 06:00am) we only have Two types, the 1 Day 1GB bundle for R10 then we have 30 days 1GB bundle which is R59.
To check for your detailed data balance please dial *141*# OK, select on Balance then on Data. You will be able to see if the bundle you have is a Night Express bundle or Fortnighty bundle.
On the Fortnighty bundles (Two weeks) we only have 1G once off bundle which is a normal volume bundle that can be used during the day as well. We do not have a Fortnighty Night Express bundle at all.
We regretfully notify you that we are unable to convert the Night Express bundle into a Volume bundle as our systems do not have such an option, we are also unable to credit you for the amount you bought the bundle with.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused.
Kindly note that on the Night express bundles (can only be used between 12:00am and 06:00am) we only have Two types, the 1 Day 1GB bundle for R10 then we have 30 days 1GB bundle which is R59.
To check for your detailed data balance please dial *141*# OK, select on Balance then on Data. You will be able to see if the bundle you have is a Night Express bundle or Fortnighty bundle.
On the Fortnighty bundles (Two weeks) we only have 1G once off bundle which is a normal volume bundle that can be used during the day as well. We do not have a Fortnighty Night Express bundle at all.
We regretfully notify you that we are unable to convert the Night Express bundle into a Volume bundle as our systems do not have such an option, we are also unable to credit you for the amount you bought the bundle with.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,