Uninformed Contract Termination and Changes

Good day MTN Team,

I hope this message finds you well.

I am writing to express my concern and confusion regarding a recent bill I received, amounting to R1561 for a 30GB data plan. After thorough searches on both your website and my bank app, I found that the cost for 30GB of data does not match the billed amount. According to your site, the 30GB data plan costs R999, and on the bank app, it is listed at R699.

Given these discrepancies, I am seeking clarification on how the total of R1561 was calculated. If the explanation is that this is a month-to-month charge, I would like to highlight that a prepaid plan is also month-to-month, yet it does not incur such high charges.

As a loyal customer of MTN, I am disappointed by this unexpected and substantial bill. Furthermore, I was not informed in a timely manner about any changes to my contract. The emails I received from MTN did not indicate that my contract was nearing its end, nor that the benefits associated with it would lapse. Additionally, I did not receive any phone call advising me of these upcoming changes.

This lack of communication and the resulting bill are unacceptable. I have attached screenshots of the invoice and the advertised costs for 30GB of data for your reference. I request that this bill be rectified promptly to reflect the correct amount.

Thank you for your attention to this matter.