EM
Emihle M
1 reviews | Active since Apr 2019
17 Jan 2021, 12:36
Unimpressed.
I payed for my MTN phone contract on their MTN app, they sent me an email confirming that the transaction was successful. Now they keep suspending my services. My family can’t get ahold of me at this very moment because I can’t receive or make calls even though I have payed. They are also telling me different things at their customer services call center. I was told my payment would have been allocated by now but it still hasn’t been allocated.
Helpful (0)
Replies (2)0
Replies (2)EM
Emihle M's updateReviewer Update
19 Jan 2021, 08:52My problem still has not been resolved the service champion Palesa who took my call this morning was very impatient and rude towards me. She was of no help at all.
Yesterday I was told that my payment has been allocated but when I woke up this morning my phone is not working cause my services have been suspended again.
I am getting any help from the call center. This is very frustrating. I was told payment takes 48 hours to reflect but it’s been 2, almost 3 weeks and I am still being treated as if I didn’t pay.
Yesterday I was told that my payment has been allocated but when I woke up this morning my phone is not working cause my services have been suspended again.
I am getting any help from the call center. This is very frustrating. I was told payment takes 48 hours to reflect but it’s been 2, almost 3 weeks and I am still being treated as if I didn’t pay.
EM
Emihle M's update19 Jan 2021, 08:52
Reviewer Update
My problem still has not been resolved the service champion Palesa who took my call this morning was very impatient and rude towards me. She was of no help at all.
Yesterday I was told that my payment has been allocated but when I woke up this morning my phone is not working cause my services have been suspended again.
I am getting any help from the call center. This is very frustrating. I was told payment takes 48 hours to reflect but it’s been 2, almost 3 weeks and I am still being treated as if I didn’t pay.
Yesterday I was told that my payment has been allocated but when I woke up this morning my phone is not working cause my services have been suspended again.
I am getting any help from the call center. This is very frustrating. I was told payment takes 48 hours to reflect but it’s been 2, almost 3 weeks and I am still being treated as if I didn’t pay.
EM
Emihle M's updateReviewer Update
19 Jan 2021, 09:13The managers at the call center are refusing to take my calls, they keep saying I must leave my details. How will they be able to call me when my services have been suspended.
The people who are supposed to be helping me are very unprofessional to say the least.
The people who are supposed to be helping me are very unprofessional to say the least.
EM
Emihle M's update19 Jan 2021, 09:13
Reviewer Update
The managers at the call center are refusing to take my calls, they keep saying I must leave my details. How will they be able to call me when my services have been suspended.
The people who are supposed to be helping me are very unprofessional to say the least.
The people who are supposed to be helping me are very unprofessional to say the least.