aR
aura R
1 reviews | Active since Jun 2013
08 Feb 2016, 11:38
Unilateral change of advertised price by MTN
I am currently a existing customer of MTN. I want to add another contract to my account and I completed a form via MTNs online sale website. I received confirmation via email that my order is being processed. I received a call from a call centre clerk informing me that the price has now changed. I informed her that this was not the price advertised on the website, and that the terms of the contract has now been changed by MTN, I am very upset by the poor business ethics of MTN since they advertise products at certain prices on their website and than change the prices when the contract is supposed to be concluded.
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MTN South Africa's replyOfficial
15 Feb 2016, 10:51Hello laura-d,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply15 Feb 2016, 10:51
Official
Hello laura-d,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***