1 reviews | Active since Apr 2012
UNILATERAL APPLICATION OF A CREDIT LIMIT
I wish to register a complaint i.r.o. Invoice No. E*** dated 26 October 2015, for this account. <br> <br> I initially visited MTN's Service Centre at Somerset Mall on 29 October 2015 to register this complaint, and then followed-up on 7 November 2015. <br> <br> I upgraded my contract on 29 August 2015 to a Converge Standard Package, ZZ000 24 month MTNChoice 2GB at R139.00 per month. It therefore came as an absolute shock to me when I received the aforementioned invoice and it indicated the amount of R10,189.37! When discussing the matter with the MTN representatives at Somerset Mall, I was informed that MTN's credit assessment of me allows me a credit limit of R10,500.00 per month.<br> <br> That may be so, but I have never requested this, and neither do I require such a huge limit, as my previous billings will attest. At no stage have I given approval to MTN to allow my call or data usage to accumulate to that value. If there was ever the prospect of that happening, I would have selected the appropriate package.<br> <br> My 2 previous complaints in this regard submitted to [Email Removed] have gone unanswered.
Dear valued customer
Kindly note that the Credit Limit serves as a vetting tool during the credit assessment process when applying for a new contract. The Credit Limit is set according to the affordability of a customer, in line with their Credit Rating. For Additional Sims, it works as a guideline, again according to the customer's affordability. The credit limit is not a capping tool.
With regards to data, please note that data is billed per session. The active session is not directly linked to the billing system until the session ends and the customer is then billed for the usage.
Kindly note that you can register on MTNACTIVE - http://goo.gl/KJRxl6 - and conveniently monitor your account online.
warm regards
mike
REQ:***
Dear valued customer
Kindly note that the Credit Limit serves as a vetting tool during the credit assessment process when applying for a new contract. The Credit Limit is set according to the affordability of a customer, in line with their Credit Rating. For Additional Sims, it works as a guideline, again according to the customer's affordability. The credit limit is not a capping tool.
With regards to data, please note that data is billed per session. The active session is not directly linked to the billing system until the session ends and the customer is then billed for the usage.
Kindly note that you can register on MTNACTIVE - http://goo.gl/KJRxl6 - and conveniently monitor your account online.
warm regards
mike
REQ:***