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driaan O
1 reviews | Active since Feb 2012
19 Oct 2015, 14:38
Unhelpfull, Wrong info, And useless product
I have been a Loyal MTN customer for the last 18 Years. I went for a few upgrades 2 weeks ago. I specifically wanted my I phone 5S to be upgraded to the 6S, but the counter staff told me it would only be launched in the next 2 months, Only to find out is was launched last week...!!!!!!<br> <br> The iPhone 6 that I eventually took, has been giving me nothing but hassles. The main camera does not work. And the battery life is just non existent. <br> <br> I cant believe this chocking Service and shocking product.<br> <br> Sort it out.... I will move all my business away from you both.<br> <br> Regards
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MTN South Africa's replyOfficial
20 Oct 2015, 12:31Hello dri3579,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
If the new device (iPhone 6S) is giving you problems, we will suggest that you take it back to the store with the box and all accessories. They will need to book in the device for a warranty assessment.
The incorrect information related to the launch of the iPhone 6S will be escalated to the Regional Manager to address with the store manager and the consultant in question.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
If the new device (iPhone 6S) is giving you problems, we will suggest that you take it back to the store with the box and all accessories. They will need to book in the device for a warranty assessment.
The incorrect information related to the launch of the iPhone 6S will be escalated to the Regional Manager to address with the store manager and the consultant in question.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply20 Oct 2015, 12:31
Official
Hello dri3579,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
If the new device (iPhone 6S) is giving you problems, we will suggest that you take it back to the store with the box and all accessories. They will need to book in the device for a warranty assessment.
The incorrect information related to the launch of the iPhone 6S will be escalated to the Regional Manager to address with the store manager and the consultant in question.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
If the new device (iPhone 6S) is giving you problems, we will suggest that you take it back to the store with the box and all accessories. They will need to book in the device for a warranty assessment.
The incorrect information related to the launch of the iPhone 6S will be escalated to the Regional Manager to address with the store manager and the consultant in question.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,