1 reviews | Active since Jun 2015
Unhelpfull , Incompentent Store Manager and Worker
2 hours in your golden acre branch just for a SIM swop, and still no SIM swop has been done.<br> <br> I have lost my phone, information i got from Agnes Siboxo to do a sim swop, was affidavit, copy certified ID.<br> I got all that info for her.<br> <br> I bought the new sim card for R3.75, that was the incorrect sim card, i needed a NANO sim card, which i advised Agnes of. She wanted me to purchase a new NANO SIM card for R3.50.<br> <br> Next thing, i needed to put the sim card in my Iphone to activate, i did not have the sim tray present.<br> <br> After spending two hours, wasting my time, i asked the Manager if i could borrow one of there phones to activate the SIM. i was advised and i quote \It is not our responsibility to activate customers SIM Cards"<br> <br> I asked the manager Kashiefa"
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Regards
Veronica
REQ:***
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Regards
Veronica
REQ:***