unhelpful, useless, ***********
<p>Ive lost my identification and personal belongings and perpetrators opened an ********** account with MTN and the case was opened reference number was given to me REQ ********** I went to MTN franchise in Pinecrest Mall I was told that my case was closed. When I asked for the letter stating that my case was closed I was given a number to call....I tried to call that number of which I never found any joy because ive been sent from pillar to post nobody was willing to assist me they kept on giving me wrong contact numbers. </p> <p>All I need its a letter stating that my case is closed and my ITC status to be updated. Since I have already have a bad rating through the negligence of you staff.</p>
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MTN South Africa's replyOfficial
17 Aug 2016, 19:55Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
MTN South Africa's reply17 Aug 2016, 19:55
Official
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
's updateReviewer Update
23 Aug 2016, 04:34Hi there, do you wanna tell me that you haven't engaged with relevant departments since I haven't received any feedback on this matter. This is so inconsiderate of you, I have stated on my previous communication that this is very urgent I want it resolved asap since its rating me badly on ITC. I want a letter stating that this case has been closed and I want my itc updated. Because if your staff was competent such negligence was gonna be avoided.
You promised to improve your service delivery but its still at zero level.
's update23 Aug 2016, 04:34
Reviewer Update
Hi there, do you wanna tell me that you haven't engaged with relevant departments since I haven't received any feedback on this matter. This is so inconsiderate of you, I have stated on my previous communication that this is very urgent I want it resolved asap since its rating me badly on ITC. I want a letter stating that this case has been closed and I want my itc updated. Because if your staff was competent such negligence was gonna be avoided.
You promised to improve your service delivery but its still at zero level.