KL
Kishan L
1 reviews | Active since Oct 2017
22 Oct 2017, 12:13
Unhelpful stuff
I walk into Lakeside mall mtn store on Friday apporoxmently 11:00 requesting a SIM swap an was told that the sim swap would take 24 hours.....Waiting 2 day an nothing has happen.. I call the branch requesting what's happening an why the sim swap hasn't been done... I get the most unhelpful an pathetic excuses stating that they can't help me because the lady who was assist me is not their..... After hearing that I still kept my cool an request them to try an find out an let me know what's happening..... After four hours an still not getting any response ... I give them a call an they were still unable to help me ...... I'm very disserpointment with your unhelpful stuff an planning on leaving this mtn network for good...I hope u will look into this matter an will be able to help me out..
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MTN South Africa's replyOfficial
23 Oct 2017, 09:14Dear Kishan,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Kindly note I have tried to contact you however to no avail. Will you be able to supply me with the mobile number in question accompanied with the sim card number so we can have this sim swap processed for you as soon as possible.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply23 Oct 2017, 09:14
Official
Dear Kishan,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Kindly note I have tried to contact you however to no avail. Will you be able to supply me with the mobile number in question accompanied with the sim card number so we can have this sim swap processed for you as soon as possible.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,