Unhelpful staff and Waste of time

<p>Attention: Siphumezo REQ: ********** </p> <p>On the 21/11/2016 I wrote a review complaining about the staff at Mtn Clearwater about the service and the device I was given. Today 06/11/2016 I called in at the HVRC Repairs to get an update regarding my phone since I haven't heard anything from them, to my surprised I was told that the device was not repaired and it was sent back to the Mtn shop because the Find My iPhone was not deactivated on my device and this was suppose to have been done before the phone was sent in for repairs, I called the Mtn Clearwater and I was told that the person who is responsible for contacting and who can give me answers is not in which is Tumi. I took back the phone on the 19/11/2016 after 2 weeks No one has contacted me to inform me about my phone that has been sitting there for 2 weeks and after when I called back to enquire Tumi called me after I spoke to one of your staff members and she tells me its her fault that she didnt tell me about deactivating the Find My Iphone service. Tumi tells me that she tried calling me but funny enough I dont have any voice messages or email. Your service is pathetic if you had to invoice I am sure you could get hold of me. Now I have to wait another 2 weeks for my phone to be fixed which makes it the whole month without the phone that I am paying for. I cant even get a date on when will I have my phone back. Your response to my review did absolutely nothing I was not assisted in anyway the manager didnt contact me. Is this how you treat your paying customers? Is this what you call service? I regret signing up with Mtn, bigest mistake!!</p>