Unhelpful staff and faulty goods!!!

<p>I upgraded my fone on the 3 June 2016 to a iphone 6 64GB...On the 19/11/2016 the phone went tatally black and didnt display anything on the screen, even though I could hear the phone ring when I was receiving a call but I could not answer as the screen was not displaying anything. I took the phone to the MTN Clearwater I explained what was wrong with the phone and when I upgraded, then Bareng told me that I had to go back and bring back all the phone's accessories, I drove back home to fetch all the fone accessories when I got back then Mbali told me the accessories are not needed as I am not eligable for a new phone the phone will be repaired, I asked them why was I requested to go home waste my petrol and time to fetch the accessories in the first place!! As I bought in the phone to be repaired in the first place!!! and why was the fone not checked when I first got there. This is so annoying your staff is useless, unthoughtful and unhelful. I only had the fone for 5 months and its faulty and my mother had the similar problem with the same phone. I am not impressed with your pathetic service and your fones!!! After my contract I am done with MTN!!</p>