Unhelpful Staff

I recently realised that MTN has been debitting an old bank account after a I requested the change on details from Nashua Mobile. I however realised that this is still my debt and will have to settle it. I called 808 and requested credit control, Nomvula came on the line and advised that an arrangement can only be made and if I cannot afford this they will hand the matter over to an attorney. Im not sure how this makes sense as MTN would rather increase my cost with attorney fees rather than assist. Dumi Motlana who is the manager was of no help and basically told me if I cant afford the payment plan he will hand it over. Surely MTN holds their customers in a higher regard than this!!!