AF
Alishia F
1 reviews | Active since Oct 2013
16 Aug 2015, 15:34
unhelpful really bad attitude
Every time I walk into MTN, Lebo is very rude. I asked her for papers to cancel my contract, she took her time and said with a sarcasm attitude: \so you're gatvol for MTN". After I completed the papers she start shouting and said why did I fill it in with a red pen. Its unacceptable to be treated this way. I'm the client and with people like this"
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Replies (1)
MTN South Africa's replyOfficial
08 Sept 2015, 14:31Hello alishia04,
Thank you for your post.
Please accept our apologies for any inconvenience that you experienced and the unprofessional behaviour of Lebo. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience that you experienced and the unprofessional behaviour of Lebo. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply08 Sept 2015, 14:31
Official
Hello alishia04,
Thank you for your post.
Please accept our apologies for any inconvenience that you experienced and the unprofessional behaviour of Lebo. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience that you experienced and the unprofessional behaviour of Lebo. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***