JH
Jeetesh H
1 reviews | Active since Nov 2014
06 Feb 2015, 10:08
unhelpful policy
The call centre took long to answer . The problem is that MTN refuse to give me my contract airtime and data on the first of each month because the billing is done on the 6th of the month. And this cannot be altered to suit me - it only benefits them . This is not customer friendly at all.<br>
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Replies (1)
MTN South Africa's replyOfficial
18 Feb 2015, 12:15Hello jeeteshharjeven,
Thank you for posting.
Please accept my apologies for the inconvenience that may have been caused as a result of this.
Kindly note MTN is not refusing to provision your airtime, your invoice date is the 05th of every month and therefore you monthly provisioning will take place on the 6th of every month. Your invoice date cannot be changed.
It is certainly not our intention to dissatisfy our customers.
Regards,
Ebbedene
REQ:***
Thank you for posting.
Please accept my apologies for the inconvenience that may have been caused as a result of this.
Kindly note MTN is not refusing to provision your airtime, your invoice date is the 05th of every month and therefore you monthly provisioning will take place on the 6th of every month. Your invoice date cannot be changed.
It is certainly not our intention to dissatisfy our customers.
Regards,
Ebbedene
REQ:***
Best regards,
MTN South Africa's reply18 Feb 2015, 12:15
Official
Hello jeeteshharjeven,
Thank you for posting.
Please accept my apologies for the inconvenience that may have been caused as a result of this.
Kindly note MTN is not refusing to provision your airtime, your invoice date is the 05th of every month and therefore you monthly provisioning will take place on the 6th of every month. Your invoice date cannot be changed.
It is certainly not our intention to dissatisfy our customers.
Regards,
Ebbedene
REQ:***
Thank you for posting.
Please accept my apologies for the inconvenience that may have been caused as a result of this.
Kindly note MTN is not refusing to provision your airtime, your invoice date is the 05th of every month and therefore you monthly provisioning will take place on the 6th of every month. Your invoice date cannot be changed.
It is certainly not our intention to dissatisfy our customers.
Regards,
Ebbedene
REQ:***
Best regards,