dN
darren N
1 reviews | Active since Feb 2015
27 Feb 2015, 13:49
unhelpful people
I have phoned 808 , 173 , *** .. <br> They are plain useless in helping with regards to problems a queries . <br> I have asked to speak to a supervisor in charge , but with no success . <br> They have hung up on me . <br> I have even lost my temper at one 'consultant' <br> This is really frustrating as i pay for a service which they can not help out with . <br> Bad from, on MTN's side , in procuring run of the mill people . <br> Disappointed <br>
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Replies (1)
MTN South Africa's replyOfficial
09 Mar 2015, 12:35Hello dal888,
We are truly sorry for any inconvenience caused and for the delayed response to your post. It is not our intention to have dissatisfied you in any way.
We will suggest that you make use of our live chat service in order to speak to an agent for any account related issues.
We have now forwarded your complaint directly to the Supervisor within our Coverage Department and requested that you be contacted directly with assistance.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post. It is not our intention to have dissatisfied you in any way.
We will suggest that you make use of our live chat service in order to speak to an agent for any account related issues.
We have now forwarded your complaint directly to the Supervisor within our Coverage Department and requested that you be contacted directly with assistance.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply09 Mar 2015, 12:35
Official
Hello dal888,
We are truly sorry for any inconvenience caused and for the delayed response to your post. It is not our intention to have dissatisfied you in any way.
We will suggest that you make use of our live chat service in order to speak to an agent for any account related issues.
We have now forwarded your complaint directly to the Supervisor within our Coverage Department and requested that you be contacted directly with assistance.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post. It is not our intention to have dissatisfied you in any way.
We will suggest that you make use of our live chat service in order to speak to an agent for any account related issues.
We have now forwarded your complaint directly to the Supervisor within our Coverage Department and requested that you be contacted directly with assistance.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,