UNHELPFUL MTN

<p>I HAVE BEEN A MTN CELLPHONE CLIENT FOR OVER 12 YEARS, I STARTED A SMALL HOME RUN BUSINESS IN MAY 2016 AND NEEDED AN INTERNET PROVIDER SO OBVIOUSLY I CHOSE MTN, AFTER CONSULTATION WITH THEIR SALES PEOPLE I SIGNED UP FOR A HOME ROUTER WITH A 5GB PACKAGE. AFTER 3 MONTHS IT BECAME APPARANT THE THERE WAS A PROBLEM WITH THE SPEED AT WHICH THE DATA WAS BEING USED UP AND I CONSTANTLY HAD TO PURCHASE 1GB TOP UP PACKAGES AT THE EXHORBITANT PRICE OF R160 PER 1GB. AFTER A COUPLE OF MONTHS OF THIS I DECIDED TO EXPLORE THE FIBRE TO THE HOME OPTION AS THIS WAS BEING ACTIVELY MARKETED IN THE ESTATE WHERE I LIVE, I DECIDED THAT THIS WAS A BETTER OPTION ALL ROUND WITH REGARDS TO THE BUSINESS AND PRIVATE USAGE AND DULY SIGNED UP, TO MY DISMAY AND ANNOYANCE MTN HAS FLATLY REFUSED TO CANCEL THE ROUTER CONTRACT IRRESPECTIVE OF THE FACT THAT I LOYALLY STUCK WITH THEM AS A PROVIDER ON THE FTTH, I AM NOW PAYING FOR TWO INTERNET PACKAGES OF WHICH ONE IS COMPLETELY REDUNDANT, I COULD OF VERY EASILY HAVE GONE TO ONE OF MANY FTTH OPERATORS OFFERING EXCELLENT DEALS AT THE MOMOENT. THIS HAS LEFT SUCH A BAD TASTE IN MY MOUTH THAT AS MY MTN CONTRACTS EXPIRE I WILL NOT RENEW THEM AND I WILL SEEK SERVICES FROM ALTERNATE PROVIDERS.</p> <p> </p> <p> </p>