Unhelpful Consultants

Good Day,<br> <br> On the 1st January 2016 (early hours) my airtime of R 193 disappeared and I called mtn to find out what is going on because I did not make any phonecall. I spoke to Thimna Ndwayi (call reference ***) & she told me that she doesn't know what is taking my airtime. I loaded R 30 airtime and it disappeared within 5 min after loading, I called again and spoke to Ntombi Sindie (call reference ***) and she told me she will get back to me and send me my itemised bill, I have not received anything or a phone call from them. A day later I loaded R 60 airtime and transferred R 35.00 to data, R 25.00 was left but also within 10 min both were finished. I called again and I spoke to Thamani Morgan (call reference ***) and she told me that she also can't help me and I need to wait 3 - 5 days. Today its day 6 and no one has called me or send me any indication. They told me they send my query to \missing airtime department"but they can't give me a number or name of anyone in that department. I wonder if such a department exists"