Unhelpful consultant!!!

<p>I have two problems first problem being my MTN data line, my account was handed over to legal at some point. I had then called in the call centre and they confirmed the amount Im owing and that it was handed over to MTN's internal legal department.</p> <p> </p> <p>I went and paid the account and sent proof of payment. They responded confirming proof of payment was received and my account has been activated.</p> <p> </p> <p>I then received a call from debt collectors saying MTN has handed over my account. I explained to the consultant that called me that my account has been paid up and that MTN confirmed payment was received. </p> <p> </p> <p>Im not sure if this was MBD or maybe just a mistake. She did not give me any statements to go through.</p> <p> </p> <p>Has my account been handed over to the debt collectors or not. If not please provide me with contact details so I can have this sorted</p> <p> </p> <p>Secondly after my sim card was activated my line needed to be RICA'd. Im not able to go to an MTN store because my job does not allow me to, Im travelling alot. I politley asked the consultant to RICA and he gave me attitude.</p> <p> </p> <p>Can somebody please attend to the matter</p> <p> </p> <p> </p>