Unhelpful and Rude
<p>I called into your branch this afternoon (20 July 2016) to enquire about an upgrade on my contract. </p> <p> </p> <p>I was originally told I should rather just look on the website but when I asked if the lady could please just help me and let me know what the name of my current package was, she let out a huge sigh and put the phone down on me. </p> <p> </p> <p>I have had my contract with MTN for 6 years and I am now very much considering porting. The service is really horrible and I cannot believe that consultants are allowed to treat customers like that! </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********