Unhelpful and Rude

Item: MTN South Africa
Rating: 2
Author: Lament M

NOT REALLY IN THE MOOD TO GO INTO DETAILS RIGHT NOW... AS FOR YOUR CONSULTANT BY THE NAME OF MOLESETSANE MAGOOA AT YOUR MTN PORT DPT ON ***, I CALLED IN AT ABOUT 12H55 - 12H59 OR SO, TO GET HELP AND HE WAS POMPOUS, RUDE AND HELPFUL AS HE STARTED CALLING ME \PAPA\", CALLING A CLIENT NAMES?? NOT SURE WHEN WAS THAT INSTITUTED. NEVER MIND HIM TRANSFERRING ME WHILE IN MID CONVERSATION. NEXT THING I HEAR IS THE AUTOMATED OPERATOR TELLING TO PRESS 1 FOR THIS, PRESS 2 FOR THAT AND SO ON! LISTEN TO THE RECORDING, I CALLED WITH 011 871 693* "

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

11 Mar 2016, 13:14

Hello lamentino,

Thank you for bringing this matter to our attention.

We apologize for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.

Regarding the service received from the call Center , the matter will be escalated to the relevant management team to investigate urgently.

Thank you for bringing this matter to our attention

Regards
Nompumelelo
REQ:***

MTN South Africa's reply11 Mar 2016, 13:14

Official