1 reviews | Active since Mar 2009
Unhelpful and Bad Attitude
I went to MTN in Wonderboom Junction to do the insurance claim as it is my first claim, I already had my case number and the ITC Number and I did not know the producers etc.<br> <br> This lady Zinzekile came to me and asked if she could help me, so I explained everything to her, she kept asking did I already send the forms to the insurance, as I have stated it was my first claim and i didn't know what she was talking about.<br> <br> She the started to roll her eyes at me en the I got frustrated, she said I don't have to talk to her like that so I said you started with the attitude, she walked away and said to me \then que"..<br> <br> She walked to another lady and said the lady should explain to me about the insurance because I don't listen to her"
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to our Regional Management team for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to our Regional Management team for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind Regards
Winnie
REQ:***