Unhelpful agents

<p>I had a problem with my MTN account which was sorted out after 3 months by a very helpful consultant. I called after the problem was sorted to reinstate my account back on to debit order and debit whatever was outstanding March 2017. The consultant I spoke to advised that he had done that and submitted a JAB on my account and moving forward it will be on debit.</p> <p> </p> <p>I called afew days thereafter as I noticed the JAB did not go off. The consultant advised that a JAB was never submitted because my account was in credit. I questioned this because I know that ever since I had the problem with my account I specifically said I will not pay the account until the matter was resolved.</p> <p> </p> <p>So the credit passed on my account was that of the error I had.</p> <p> </p> <p>I called again today to confirm if my debit went off and still your agents cannot answer that simple question. I requested a supervisor but was told he is busy and therafter he is in a meeting with their CEO.</p> <p> </p> <p>All I want to know is, if my debit order that is scheduled for the last day of every month went off on 2017-04-30 and for what amount. </p> <p> </p> <p>I am due to for upgrade and hence cannot upgrade if I ma in arrears. Please assit!!!</p>