SH
Sheynne H
1 reviews | Active since Jan 2018
04 Feb 2018, 19:44
Unhelpful
Still no change, no feedback, no nothing. Mtn is the most useless provider. My data is still not FIXED, and if it is not FIXED by the 12th February 2018. I will be taking them to court. They have failed to say and by my contract and I have been fighting constantly for this to be fixed but no one seems to know how to do their job. I will sue
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MTN South Africa's replyOfficial
06 Feb 2018, 10:15Good day Sheynne,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
According to note on your account the persons you have been in contact with has : Loaded the night express bundle.
We apologize for the lapse in service and hope to restore your trust in us.
Regards
Charelle Webster
MTN Complaints Management Team.
Best regards,
MTN South Africa's reply06 Feb 2018, 10:15
Official
Good day Sheynne,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
According to note on your account the persons you have been in contact with has : Loaded the night express bundle.
We apologize for the lapse in service and hope to restore your trust in us.
Regards
Charelle Webster
MTN Complaints Management Team.
Best regards,