Unhelpful

I don't know what has happened to MTN. They used to give great service and the call centre agents were well trained and helpful. Now it seems they give you all the reasons why they can't (too lazy to) help and have a terribly snarky or arrogant approach to customers. Why not get your agents back to the friendly, approachable and most of all HELPFUL manner they used to have. The poor communication and service is extremely frustrating! Getting one thing done takes up way too much of my time that needs to be spent on my job... If only MTN agents were as serious about doing their jobs.