NM
Nigel M
1 reviews | Active since Aug 2015
07 Aug 2015, 09:38
Unhelpful
My contract had expired in December 2012 & I had settled my account in full & I have a statement reflecting a zero balance, Last week I went to take out a new contract & had found out that my account had been handed over to legal, I managed to get a hold of the legal department & sent them the emails & statement from January 2013 &
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Replies (1)
MTN South Africa's replyOfficial
24 Aug 2015, 12:19Hello NigelMoodley1986,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The account has been updated, it no longer shows a Legal status.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The account has been updated, it no longer shows a Legal status.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply24 Aug 2015, 12:19
Official
Hello NigelMoodley1986,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The account has been updated, it no longer shows a Legal status.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The account has been updated, it no longer shows a Legal status.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,