Unhappy with upgrade incorrect phone + no buds

Good Day Mtn Team,

I am a very unhappy customer at this stage after being with MTN for however many years. I placed my upgraded order via online 3 weeks ago for the Samsung S22 +buds colour white. It was then followed by a call from a representative who placed the order for me, however upon receiving the phone today I was disappointed. The phone was black and not white as requested and it did not come with Buds as advertised. This is a total **** as far as I am concerned. The contract is at R700 a month and I am unhappy.

Please will someone come back to me and correct this issue as it is ridiculous else I would want to cancel this contract and use another service provider.