1 reviews | Active since May 2017
Unhappy with the service from MTN Direct
<p>An agent from MTN Direct phoned me in Mar for an upgrade, I took a phone however I returned it back to an MTN store 2days after (17 Mar 2017) because I didn't like it. However MTN still deducted R639 from my account even though I had returned the phone. I have been calling the Call Centre for my refund but no luck. All the agents are always escalating. The Agent that sold me the phone is Hope - but she never return any of my calls. It is really frustrating because it is impossible to even speak to her supervisor by the name Sunil. This is really frustrating!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***6
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***6
Please note that I still have not received any feedback from MTN.
Please note that I still have not received any feedback from MTN.
Mike, this has still not been sorted out. It's been two weeks now
Mike, this has still not been sorted out. It's been two weeks now