CM
Cheeza M

1 reviews | Active since Jul 2020

30 Jul 2020, 20:56

Unhappy with the service!!!

Worse Online Upgrade experience

I have recently done an online upgrade, I opted for a Mega8 deal (package include Hp laptop, free bag and a router with 4gb anytime and 4gb at night advertised on the July trader I received via email)

I did the upgrade with Anna Malebane

I got 2gb and when I checked on my mtn app, it confirmed 2gb anytime and 2gb at night. I called the customer care, I was transferred about 8 times, I have already sent 2 emails to *** I got auto response to say a consult will call me. I did the upgrade on the 20.07.2020 and I still haven't got a call back or have the matter resolved date 20.07.2020

I called 135 today, I was referred to MTN direct and the parkage confirmed by Bonolo is 2gb anytime and 2gb at night... I was advised I can only correct it within 10days from signing

I am now beyond frustrated!

Can someone from MTN call me to correct this.

Thank you

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