!!! 💯% UNHAPPY WITH THE CALL CENTER !!!

I bought R100 airtime through my banking app and used that to obtain minuets to make phone calls. When I tried to make a call I get an "insufficient air time to make a call." I then bought a another R60 airtime and also converted that to minuets. I am now sitting with an airtime ballance of R 0.02,data ballance of 3.54 Gb and 2030 minuets for 30 days.

Today at 10:20 I called the 135 number for some help,I was subjected to 6 minuets of digital options before I spoke to one of the agents whom assures me that she would reset my connection and I would need to switch my phone off for 15 minutes. 1 hour later I was still getting the same "insufficient air time to make a call"

I called the call again at 11:19 went through the same pre recorded options (by selecting the ***** option I saved my 2 minuets of agonizingly aggravating pre recorded options that I have no interest in.) I spoke to a call center agent whom assured me that they have reset my network connection and there was nothing further she could do.I was informed the a supervisor would call me back with in "secconds or maybe a few minutes"

It is now 12:25 .... more than 45 minutes later and there has been no call from the apparent supervisor. My issue is still unresolved. AGAIN 💯 % DISSATIFIED with the help that I have received today.