Unhappy with service from MTN
<p>On the 11 July 2016 I asked mtn to send me settlement amount nothing was after 7 days on the 18 July 2016 I send a follow up email then on the 21 July 2016 I received mail from Ntsudzuluseni Mutheiwane advising I had to contact my debtor counsellor however the account was not under debt review, on the 23 July 2016 I received mail starting the balance on the 28 July I send a proof of payment and requested paid up letter on the 1 August 2016 I got reply from Lebogang Setshedi legal dep saying mail was received I followed up on the 12 Aug 2016 I asked for update still no luck still waiting for the paid up letter.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you MTN Mike , I received my paid up letter. Thank you for the speedy reply too.....
Thank you MTN Mike , I received my paid up letter. Thank you for the speedy reply too.....