Unhappy with MTN'S Service

Three weeks ago I've app**** for a contract phone through "Mondo Mtn" an agent from Mondo called me to assist with my application which was a success, I did say to him that I wanted to keep the number that I was using in my previous service provider which is Vodacom, he told me that I need to port from Vodacom to Mtn in the meantime and said to me that as soon as I receive my package, I should call Mtn Activation department to ask them to for number for Life and also tell them that I want to receive my benefits on the Number I've ported to Mtn which is what I did, I've spoken to three different agents in different days named Rebecca, Anna and some other guy I can't remember his name.what this three agents did was taking Sim numbers of both the simcards first for the one that came with a phone and also the one I've ported to Mtn and told me they've sent a request to the relevant department to process my request, but still even by this date, I have not received any benefits in my Simcard, all have is just a phone that has no airtime nor data as part of my agreement with Mtn, when I've app**** for this contract, I did not only apply for the phone but a phone that comes with airtime and data. So now Mtn wants me to pay for an incomplete package. If that's the case then they may as well arrange to collect their phone and cancel the deal because paying for incomplete package is a ****************, if I want a phone, I'll buy it from the shop, or I'll apply for a contract with service provider that puts their clients first. It's clear that All Mtn cares about is taking people's money while providing a horrible service.