1 reviews | Active since Jul 2016
UNHAPPY WITH MTN SERVICE
<p>I HAD A 2YEAR CONTRACT WITH MTN WHICH ENDED ON 13 FEBRUARY 2016. I NOTIFIED MTN AND I WAS GIVEN THIS REFENCE ********** 32 BUT MTN NEVER STOPPED DEBITING. I DID MAKE PAYMENTS IN FEBRUARY, MARCH, MAY NOW MY NAME HAS BEEN SENT TO SSDA. I WANT MY NAME CLEARED, MY CONTRACT CANCELLED AND MY REFUND BACK. MY ACCOUNT NO IS ********** FROM CYNTHIA.</p>
also dealt with khani nkuna and jack phiri
also dealt with khani nkuna and jack phiri
Goodday l got a response from Mtn that l must pay for Jan.Feb March 2016 of which l did. Ive sent my proof of payment several times to mtn, since febraury 2016. I spoke to Henial on several occassions and was told to email my proof of payment.lve done that many times.on 3rd of June l was told to pay R310 for contract cancellation which l did and emailed proof of payment to JackPhiri together with the other proof of payment for Jan Feb Mar but he only said he could see the R310 for June. Emailed again to Henial and faxed the same proof of payment.he promised to cancel the contract but today Itumelang is asking for more money.l want the contract cancelled because it ended on 13Feb but mtn keep debiting my account A ********** . I notified mtn about the end of this contract and they give me this Ref number ********** 32 but they keep demanding more payments. Quiet frankly im getting frustrated with this back and forth i need this ended as soon as possible
Goodday l got a response from Mtn that l must pay for Jan.Feb March 2016 of which l did. Ive sent my proof of payment several times to mtn, since febraury 2016. I spoke to Henial on several occassions and was told to email my proof of payment.lve done that many times.on 3rd of June l was told to pay R310 for contract cancellation which l did and emailed proof of payment to JackPhiri together with the other proof of payment for Jan Feb Mar but he only said he could see the R310 for June. Emailed again to Henial and faxed the same proof of payment.he promised to cancel the contract but today Itumelang is asking for more money.l want the contract cancelled because it ended on 13Feb but mtn keep debiting my account A ********** . I notified mtn about the end of this contract and they give me this Ref number ********** 32 but they keep demanding more payments. Quiet frankly im getting frustrated with this back and forth i need this ended as soon as possible
EMAIL FROM MTN CONSULTANT
Thank you for your email.
Kindly refer to the open item statement of your account, note that you are liable to pay for your account up until the last inovice within your 24months contract. Kindly be advised that the termination date of your contract was on the 2016-02-06 and the last invoice which was suppose to be the last on the account was generated on the 2016-02-13, the balance was R 839.37 and you only paid an amount of R 310.00. note that we have creditted your account with R 250.00 for the invoice of 2016-04-13 and 2016-03-13. you are still liable for the balance of R 516.70.
Kind regards,
Ntsudzuluseni Mutheiwane
Legal Department
MTN SA
Reference Number: ********** 0
MY RESPONSE:
Hi Ntsudzuluseni Mutheiwane
Please find attached a fax i sent on the 29th of June.
Its two deposit slips one i made for R330 on the 10th February 2016 and the other one i made for R500 on the 5th of March 2016.
If that was the case that my end of contract was on the 6th February 2016 and my last payment was R839, then consider that i paid R330 and R500 so as the cancellation fee of R310 which i made payment on the 9th of June 2016.
AM I EVER GOING TO GET THIS DEALT WITH AND RESOLVED.
EMAIL FROM MTN CONSULTANT
Thank you for your email.
Kindly refer to the open item statement of your account, note that you are liable to pay for your account up until the last inovice within your 24months contract. Kindly be advised that the termination date of your contract was on the 2016-02-06 and the last invoice which was suppose to be the last on the account was generated on the 2016-02-13, the balance was R 839.37 and you only paid an amount of R 310.00. note that we have creditted your account with R 250.00 for the invoice of 2016-04-13 and 2016-03-13. you are still liable for the balance of R 516.70.
Kind regards,
Ntsudzuluseni Mutheiwane
Legal Department
MTN SA
Reference Number: ********** 0
MY RESPONSE:
Hi Ntsudzuluseni Mutheiwane
Please find attached a fax i sent on the 29th of June.
Its two deposit slips one i made for R330 on the 10th February 2016 and the other one i made for R500 on the 5th of March 2016.
If that was the case that my end of contract was on the 6th February 2016 and my last payment was R839, then consider that i paid R330 and R500 so as the cancellation fee of R310 which i made payment on the 9th of June 2016.
AM I EVER GOING TO GET THIS DEALT WITH AND RESOLVED.