Unhappy with MTN and Mondo

-------- Original Message -------- Subject: Mislead by rewardsco From: Tsepang Rolance To: *** CC: customercare

Good day

I have a complaint towards your sub contract company that sells your products

2018 July I was contacted by Mondo with them pitching and selling me a P20 with a selling point of "phone is a dual sim", there were numerous calls between myself and the sales agent before the sale was concluded.

However now that I want an investigation to go through am told only a sales call can be found and not other calls, but when they called me last year and today they are quick to note or let me know that "Sir Please note the calls are recorded for quality and Security purposes". Why can't they find all calls done to *** back in July 2018?

Why does those calls can not be made available for me as a client to listen too?

I took this contract cause of the "dual sim"

Where else HUAWEI informed me MTN deactivates the 2nd slot from the manufacturer

Am disappointed that when I open a case with Mondo/rewardsco am told calls they can be able to veiw and get hold off is the sales calls and calls done after delivery. What about the calls done previously before I could give all personal details

I feel stupid to enter a contract without knowing the specs of the phone, I am not that stupid to do that because I've worked for mtn and worked with Telkom and am working at a call center and we give features and benefits to clients and we call numerous times according to clients request. Am not entirely happy to be insulted the way I am by MONDO/REWARDSCO

The number contacted is ***

Surprisingly calls before the sales call can not be found, are they deleted or am I being taken advantage off?

The frase "please note calls are recorded for quality and Security purposes", doesn't it come here to assist clients when there's such events or it only helps companies to delete other calls and keep calls that keep them on a safe side and live us clients unhappy