Unhappy with customer care and retention department services.

Good day,

I am here to lay a complaint against Yonela Nodliwa and Abigail Bosman ( given the name Abegal Bosman). I had a call with Yonela on the 12th of March 2024 about cancelling my MTN contract, she gave me her email address to cancel on the 15th of March 2024. I did as I was advised and never received feedback from Yonela up until the 8th of April 2024.

I have email communication with both Yonela and the complaint I laid with Customer care as they have not reverted back to me since I emailed them on 02/04/2024.

I received an invoice today for a contract that I cancelled on the 15th of March and I am not going to pay for a service that I am not using since I cancelled it. That invoice is now triple the amount that I paid and Yonela should be held liable to pay that invoice.

MTN should reverse that invoice or deduct it from Yonela's salary. as for Abegal Bosman, she gave me wrong details and was not of any help.