VB
Victoria B
1 reviews | Active since May 2012
21 Jul 2015, 15:41
UNHAPPY WITH BILLING SITUATION
I upgraded my cellphone on the 10th of July. My debit order was on the 7th of every month and i changed it to the 21st of each month. I have already been billed on the 7th of July and when i took my new phone contract i was told that i will be billed from next month onwards. I was billed today for an unknown reason and i have been trying to get hold of MTN the whole day to find out about my billing situation.<br> <br> MTN service is terrible!!!!
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MTN South Africa's replyOfficial
29 Jul 2015, 10:31Hello victoriajane,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that when the debit order was changed on 10th July, your bill for July was still open and was only finalised and closed on 13th July. This means the new debit order date came into effect immediately, and you were therefore debited on 20th July.
We sincerely apologise for the incorrect information you received initially.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that when the debit order was changed on 10th July, your bill for July was still open and was only finalised and closed on 13th July. This means the new debit order date came into effect immediately, and you were therefore debited on 20th July.
We sincerely apologise for the incorrect information you received initially.
Regards
Mary
REQ:***
MTN South Africa's reply29 Jul 2015, 10:31
Official
Hello victoriajane,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that when the debit order was changed on 10th July, your bill for July was still open and was only finalised and closed on 13th July. This means the new debit order date came into effect immediately, and you were therefore debited on 20th July.
We sincerely apologise for the incorrect information you received initially.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that when the debit order was changed on 10th July, your bill for July was still open and was only finalised and closed on 13th July. This means the new debit order date came into effect immediately, and you were therefore debited on 20th July.
We sincerely apologise for the incorrect information you received initially.
Regards
Mary
REQ:***