Unhappy with agent and MTN

DO NOT GO FOR THE MTN HOME INTERNET, the debit order was suppose to go of on the 15th it didn’t so I did a cash deposit to pay on the 16th it goes off then now I am being charged a rejection fee.

Zelephi the mtn agent on WhatsApp says it’s because the debit order bounced due to funds not being available. I am like I already paid so why would you still debit me if I paid . I ask for timestamp of when I sent money and when the debit order went off Zelephi says WHY, like what do you mean why cause you wanted to prove that I didn’t pay the account on time right . Then goes on telling me stories about 65 days…

I ask for the contract to be cancelled since it’s a month to month Zelephi says I should return the router to the store only then it will be cancelled. I tell them to collect the router since I have no use for it anyway they insist on me taking it to the store,

I know mtn is big but they don’t care about customer satisfaction