1 reviews | Active since Jul 2015
UNHAPPY TOTALLY AGAINST CPA LAW
I took out a cell phone contract with Mtn for the I Phone 5 cellphone , and within 6 months , mind you phone is still under warranty. has a problem charging (don't want to at all ) took the phone to above Mtn centre the consultant that I dealt with suddenly became an Iphone technician told me that because the phone has chipped on the side will probably have to pay about R3000 for the repairs and R330 for taking the phone to the technicians to look at it and determine if am responsible for the repairs <br> <br> Greatly disappointed because thought they were suppose to take the phone to the technicians for inspections and then after determine whether am responsible as a customer for repairs
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
There is a quote rejection fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the quote has expired. This is a standard business rule.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
There is a quote rejection fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the quote has expired. This is a standard business rule.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***