Unhappy mtn customer

Mtn is a dishonest and unfair business to its consumers. They don’t respect their customers needs. They should close down their business as they show customers are not a priority after the sales is done they done care or try to understand you as a consumer it’s just about making the sale and getting money.

I took out a contract with MTN on 04/04/2026 and I was told by the sales lady that the phones I took is of a good quality and the camera is good quality(which to me was false adverti*****t) they then opened up the phone themselves in store and didn’t ask me to check the devices for myself I was just given the phones and I left. I got home and checked out the phones and it wasn’t to my expectations that I want and on 05/04/2026 I called their customer service where I was told I am allowed to take it back without penalty fee because it’s within 10 days calling time. The store was close that day so I went back to the store 06/04/2026 and the sales lady told me they don’t take devices back that has been opened. The only solution is to cancel the contract and pay a cancellation fee which on that day their cancellation department was close and I must come back the following day 07/04/2026 which I did and got there she called them and when she started talking to them she went to their back office to speak to them alone and came back only saying they say I will pay back cancellation fee per device(I took 2 cellphones and got x2 watches x2 power banks) I asked her how much she didn’t say. She then told me she will speak to her manager or area manager and come back to me. You could see the sale was done and they have no business with me anymore. I left the shop and that same day later afternoon I called the shop and they told me she is busy and will call me back which she never did. The 08/04/2026 I called her twice that day and they keep telling me she’s busy and will call me and today is 12/04/2026 I have heard a single thing from her I was told over the phone that the matter has been escalated to the area manager which also took their time I received a mail on 10/04/2026 at 22:51 saying “We hereby confirm that we have responded to your complaint received via MTN customer care.” and that was it.

I have made another call to the customer service they say I must take the devices back but I tell them mtn refuses to take it back. I asked the just to exchange to a different device that’s all or to cancel the contract but they don’t care. I am a customer that just wants a solution to my problem.

Every business should have a solutions to problems.

A customer agent also told me via Facebook that they only take devices back if the sale was telesales and online or if there manufactures fault.

What about customer satisfaction in store? What about after sales care? What about false advertising? What about honest and fair customer support? What about buyers remorse? What about the customers specify required criteria? Or quality that matches to purpose?

This whole experience with mtn has showed me what type of person they are running and not only to me many more people.

If they are *****ing me lying to me they must just know each of us is going to answer to what you are doing whats comes out of your mouth and what’s in your heart. Believe me each to their own.

Kind Regards Raquel