UNHAPPY MTN CUSTOMER A***

I’ve had 4 phone contracts with MTN. A year ago i did not upgrade or renew any contracts, of which MTN was harassing me to renew my contract (A462071). I called the call centre & advised them that I will not be renewing my contract of which they then transferred me to their Retention team. Subsequently, my contract ended & the last debit order was processed on the 20/02/2018 for an amount of R569. A year later, I was ready to take another contract & app**** at the Gateway MTN (Durban) on the 14/10/2019. Yesterday the 15/10/2019 I was declined, because of my previous contract, which MTN confirmed was paid up and closed by their Retention team (should have requested a paid up letter, if I had known). I have never defaulted on any payments. No one seems to want to resolve this for me so i can continue with my application for a new contract. Highly disappointed ☹