unhappy mtn customer

Good day,

Please assist me here - I have a contract with MTN where i pay R248.83 per month. Dec they never debited, as the money was there and later i ended up using it. i dont know why? So January they never double debited, even thou i had called an arranged that they double debit. So on the 16th Feb 2019, i went to ABSA bank in tsakane and paid manually, R250 - to my suprise yesterday - they have double debited and even took more- R520.59 was taken - i would like to have my money back, R271.76. and an explanation why they took so much where else i have paid manually.

Your assistance will be appriciated