UNHAPPY MTN CUSTOMER

From November 2017 I have had endless problems with my CAT S30. It was continuously freezing and going blank. I handed the phone in and approximately 3 weeks later I received a new CAT S30. In August 2018 I returned my second new phone as it started doing the same thing. 4 weeks later I received another CAT S30 and 24 hours later the 3rd CAT S30 started freezing, rebooting and overheating.

I once again returned the phone (28/9/2018) and asked them to replace it with another android phone and was told they couldn't do this as I still had 5 months to go before my upgrade.

After stressing my unhappiness regarding this as I needed a reliable phone for my work I was told to submit a letter to strengthen my case to the repair centre .

I called the call centre on Friday the 26/10 and Monday the 29/10 to find out what was happening and was told someone would call me back. Still no calls from the repair department supervisor but I received a call from the Cascades MTN branch yesterday the 29th October and guess what phone has been delivered? YES A CAT S30

What has happened to the service we are paying for? I am seriously considering taking my business elsewhere.

A VERY UNHAPPY CUSTOMER