UNHAPPY MTN CUSTOMER

Hello

I have a contract with MTN of modem and Cellphone since 2018 April everything was fine. Okay 2020 January i qualified for upgrade which i did but did not upgrade the modem, later July i received a call from MTN offering me an upgrade on that modem then i ask if i can take cellphone instate then they said its possible, so i choose Huawei Y9 till today i haven't received that phone , i went to MTN store and i was told its not MTN that did the contract but CCI and i was given the certain contact number to call CCI which i did and i thought i was assisted when i asked to wait for 7 to 14 days for my cancellation to be finalized since they wil have to request the order number from the warehouse, after 14 days i called CCI and i was told that it not CCI whom i did upgrade with it HOMEMARK, back to score 1.

What surprise me is that MTN is busy debiting my account while they claim they cant help me with the cancellation thou i didn't receive the phone.

My head is spinning i have called many different contact that MTN Champion gave me but no help PLEASE HELP ME HELLOPETER"