Unhappy MTN Customer!

<p>Im disappointed with the service that i getting from MTN Wonderpark***)<br />my problems started when i wanted a contract with MTN. we filled in the necessary paper work and gave them the required documents for the contract to be processed and order the phone i wanted. after i have followed up on the phone that is when i got the phone, a week later i got a call the store instructing me to return the phone<br />because there was a problem with my phone number. they kept the phone for good 2 weeks eventually after i complained through Hello Peter the mater was resolved i got my phone back. 8 months i have the phone, the device is getting hot and the battery dont last. i went to the store about the issue i was told that i needed to go to Apple Store in Menlyn to have it fixed, i got there i was told i needed to take it back to when i have boght it since its still under warranty. i took it to MTN Wonderpark again and they took it for repairs on 01/04/2016. 2 weeks later i get an sms saying that the quote for the repairs is R6000.00 and should i decline the quote i need to pay in R330.00. i then contacted the store and they said they are going to look into the matter and get back to me but the never get back at instead im the one who does constant follow ups with them. i then decided to call the number where the sms is from i was told that the phone had water damage, i told them the phone was never exposed to any liquids since i had it and they simply told that if i dont pay im not getting the phone back. im now paying for the services that im not using and im paying for a phone that i dont have.i am very unsatisfied with MTN and i cant wait to get out of the contract and join the other networks. till today the issue is not resolved. i will not recommend anyone to use MTN services nor refer anyone to MTN. totally poor service.<br />Today i managed to get the store email address, i have sent them an email with my concerns and they telling me that it is their cumpany policy to not attend to liquid damage or physical damage. i understand that but i still maintain that the phone was not exposed to any form of liquid in my posetion. </p>