Unhappy MTN Contract holder

<p>Good day</p> <p> </p> <p>I hope the message finds you well.</p> <p> </p> <p>I have a data contract with MTN. I went through a financial crisis at some point hence my account fell in arrears.</p> <p> </p> <p>My account was handed over to legal however i have made payment for my arrears amount on January 2017. My Legal status was then removed. Once payment was made I wanted to upgrade however I could not do so because my contract term date reflects 10 January 2019.</p> <p> </p> <p>I have called in your call centre numerous times and till now nobody can assist me. I have requested to speak to a supervisor and everytime I do that the agents put me on hold for more than 10 minutes or drop the call. The agents tell me my contract has not been upgraded so its not a ********** upgrade.</p> <p> </p> <p>I would really like for this to be resolved and for my term date to be reversed back.</p> <p> </p> <p>I have since also received my invoice and it shows that im paying a promo fee. Now how can that be when my term date was November 2016.</p> <p> </p> <p>MSISDN: ********** </p> <p> </p> <p>Contact number: ********** </p> <p> </p> <p> </p>