Unhappy MTN Client

<p>I am currently client of MTN . After 2 months of non payment my account was handed over to Hammond Pole attorneys .I was not aware of this and this is the first time i heard that any account can be handed over within 2 months of non payment without any notification etc.I therefore made arrangements with Hammond Pole and made a payment on 29June 2016 R860</p> <p>They then asked me to mail the proof of payment to ********** and promised me that my services with MTN will be reconnected again.</p> <p>On 4th July 2016 i mailed Hammond again to request when my services will be reconnected .</p> <p>On the 4th July i once mailed the proof of payment again . The staff at MTN was also not well trained and everytime i had to explain and explain my situation.</p> <p>On that same day i got feedback from Shaydene Chudayan from Hammond Pole to say the services will be reconnected within 24 hours .</p> <p>On 7th July 2016 i mailed Shaydene again and even phoned her to let her know that the services still not connected . I called the MTN number 808 as well and they keep saying that they legal dept dont take calls and they can only sent a email to them . </p> <p>On 18 July 2016 i mailed Hammond attorneys again .</p> <p>Seems like they ignoring my emails and staff are not well equip to do their job .</p> <p>I even asked to have this matter escalated to management at Hammond but its like they afraid to give me the managers email adress.</p> <p> </p> <p>I am very very dissapointed in the services of MTN and Hammond . Its almost 3 weeks after I made the payment which they asked me to pay of R860 and still the services are not connected .</p> <p> </p> <p>I need someone to assist me as this is affecting my payment profile and no one cares to assist .</p>